Please check your order immediately after receiving it. You have 30 calendar days after receiving your order to notify us of an issue with your order. We cannot accept returns after 30 days so please check your order carefully and notify us immediately if there is an issue.
We are unable to issue refunds on used or custom (ie. monogrammed, custom logo, laser etched) products.
Buyer is responsible for all shipping costs.
Shipping cost will only be refunded if BBQ Fans Inc. made an error in shipping the product. If the product is being returned for replacement, additional shipping charges will apply. BBQ Fans Inc. is not responsible for lost, stolen, or damaged returns during transit.
All returns need to be sent to:
BBQ Fans Inc.
312 E. Highway 69
After a return is received:
- BBQ Fans Inc. will issue a full credit, less shipping costs, within 7 days of receiving the return.
- BBQ Fans Inc. will charge a 15% re-stocking fee.
- BBQ Fans Inc. will ship replacement item/s within 3 business days upon receipt of the return.
- BBQ Fans Inc. suggests that if you have not received credit, please contact us or check with your credit card company.
If you have any questions or concerns please contact us.